TERMS AND CONDITIONS

By placing an order using this website you are accepting these Terms & Conditions.

Please read these Terms & Conditions before placing an order.

In these Terms & Conditions "We" and "us" means The Veterinary Physiotherapy Clinic.

"You" means the person placing the order.

"The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

An acceptance email from us confirms that the contract is formed.

"Working days" means all days other than Saturdays, Sundays and English statutory and public holidays.

Ordering By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Please note orders will only be dispatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

The following steps must be followed to form a valid contract:
After you have placed your order we will send you an email acknowledgement of your order confirming the goods you have ordered. This email is not an order acceptance from us.

When we dispatch your goods we will send you a confirmation email. This is our formal acceptance of the order and means we are formally obliged to complete the contract.

We are not obliged to accept your order if for example:

- we do not have the goods in stock
- your payment is not authorised
- there is an error on our website regarding the price or other details of the goods
- you have cancelled it in accordance with the instructions below

We reserve the right to refuse any order.

Canceling
If you change your mind after placing an order, you can cancel it at any time before it is dispatched. Please see the Contact Us page for our contact details. You will need to give us your name and address details, as well as your order number to cancel your order.

Returns
If you wish to return goods after delivery you have a duty to keep them in your possession and to take reasonable care of them until you return them. You must contact us within 48 hours of receipt of the goods if you would like to return your order. Goods must then be returned in their original condition, including immediate packaging, within 7 working days of receipt. Unfortunately earrings cannot be returned unless faulty.

Our returns policy does not affect your statutory rights.

Pricing
Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling.

While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, we will endeavor to notify you immediately.

The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.

Your payment card will be debited for your order on the day that we dispatch your goods.